Academic Requirements

• Diploma or Bachelor’s Degree & 1 year of working experience in a supervisory or executive role or
• Minimum 3 years supervisory/managerial working experience

Non-Academic Requirements

• Minimum age of 21 years old

Modules Covered

• Core
  • Champion a Service Excellence Ethos
  • Strategise Service Operations
  • Strategise Workforce for Service Excellence
  • Drive Customer Loyalty for Service Excellence
  • Drive Service Quality & Customer Satisfaction
  • Champion Service Innovation
  • Innovate the Customer Experience
• Electives
  • Drive Market Entry Strategies for Potential Service Opportunities
  • Drive Branding & Communication for Service Excellence
  • Strategise Partnerships for Service Excellence
  • Evaluate Organisation for Business Excellence

Delivery Mode

• Part-time

Delivery Methods

• The programme is conducted in any combination of lectures, workshops, group discussions, individual activities, experiential learning, case studies, projects and / or role plays.

Duration

• 6 months

Timetable

• Weekday classes (7.00pm to 10.00pm)
• Weekends (9.00am to 4.00pm)

• January
• February
• March
• April
• May
• June
• July
• August
• September
• October
• November
• December

Teacher Student Ratio

• 1:25

Assessment Methods

• Each module may be assessed by any combination of written assessment, projects and oral interviews.

Awards

• WSQ Specialist Diploma in Service Leadership

Note: Local Students may receive course fee subsidy of up to 95% and may use their SkillsFuture credits to pay for the course.