Entry Requirements

• At least 21 years old

Modules Covered

• Demonstrate the Service Vision
• Implement Operations for Service Excellence
• Work in a Diverse Service Environment
• Provide Go-the-Extra-Mile Service
• Project a Positive & Professional Image
• Respond to Service Challenges
• Engage in Service Innovation Initiatives
• Contribute to Customer Service Over Various Platforms (Elective)

Delivery Mode

• Part-time

Delivery Methods

• The programme is conducted in any combination of lectures, workshops, group discussions, individual activities, experiential learning, case studies, projects and / or role plays.

Duration

• 3 months

Timetable

• Weekday classes (7.00pm to 10.00pm)
• Weekends (9.00am to 4.00pm)

• January
• February
• March
• April
• May
• June
• July
• August
• September
• October
• November
• December

Teacher Student Ratio

• 1:25

Assessment Methods

• Each module may be assessed by any combination of written assessment, projects and oral interviews.

Awards

• WSQ Certificate in Service Excellence

Academic Progression

Students who successfully complete the WSQ Certificate in Service Excellence programme can pursue the WSQ Advanced Certificate In Service Excellence.

Note: Local Students may receive course fee subsidy of up to 95% and may use their SkillsFuture credits to pay for the course.