Modules Covered

• Safety at Work
• Hygiene at Work
• Security at Work
• Personal Skills and Attributes
• Customer Care
• Product Knowledge
• Billing and Checking Procedures
• General Pre-Service Procedures
• Provide a Table Service
• Provide a Silver Service
• Provide a Counter Service
• Provide a Carvery or Buffet Service
• Provide Other Styles of Table Service
• Provide a Table Drinks Service
• Front Office Operations
• Housekeeping
• Hospitality Operations System
• Guest Service
• Industrial Attachment

Delivery Mode

• Full-time

Delivery Methods

• Lectures, tutorials and practical

Duration

• 12 Months: 6 months Institutional Training and 6 months Industrial Attachment (IA)

Timetable

• Monday to Friday 
• 9.30am-12.30pm AND/OR 1.45pm-4.45pm
• 3 hours per session, 5 sessions per week
• Total: 15 contact hours per week

Commencement Dates

• July

Assessment Methods

• MCQ Test and/or Practical Competency Test
• Assessment by Modules
  • Safety at Work: MCQ Test 50%, Practical Performance 50%
  • Hygiene at Work: MCQ Test 50%, Practical Performance 50%
  • Security at Work: MCQ Test 50%, Practical Performance 50%
  • Personal Skills and Attributes: MCQ Test 50%, Practical Performance 50%
  • Customer Care: MCQ Test 50%, Practical Performance 50%
  • Product Knowledge: MCQ Test 50%, Practical Performance 50%
  • Billing and Checking Procedures: Practical Performance 100%
  • General Pre-Service Procedures: Practical Performance 100%
  • Provide a Table Service: Practical Performance 100%
  • Provide a Silver Service: Practical Performance 100%
  • Provide a Counter Service: MCQ Test 50%, Practical Performance 50%
  • Provide a Carvery or Buffet Service: MCQ Test 50%, Practical Performance 50%
  • Provide Other Styles of Table Service: Practical Performance 100%
  • Provide a Table Drinks Service: Practical Performance 100%
  • Front Office Operations: MCQ Test 50%, Practical Performance 50%
  • Housekeeping: MCQ Test 50%, Practical Performance 50%
  • Hospitality Operations System: MCQ Test 50%, Practical Performance 50%
  • Guest Service: MCQ Test 50%, Practical Performance 50%
  • Industrial Attachment: Practical Performance 100%

Grading Criteria

• A: 80-100 marks 
• B: 70 – 79 marks
• C: 60 – 69 marks
• D: 50 – 59 marks
• F: Fail 0-49 marks

Graduation Criteria

• A “Pass” in all assignments of all modules, including Internship / Industry Attachment. Student who have passed all the theoretical units under the institutional training but fail in Industrial Attachment/Research Project can only be entitled to award the Certificate in Hotel and Restaurant Services.
• International Student must achieve at least 90% attendance rate (ICA Requirement).
• International Student must not be absent for more than 7 consecutive days without valid reason (ICA Requirement).
• Students who do not require ICA’s student’s pass must achieve at least 80% attendance rate.Our College only accept medical certificates as proof for absenteeism. Any other documents should only be accepted on a case-by-case basis with full justification and be acceptable by ICA.
• DIMENSIONS has the right to cancel a class/an intake if the minimum number of students enrolled is less than 10 for any programme per class. Students may enroll into a later intake, if any, or withdraw from course. (For refund, please refer to our Refund Policy).
• Students (both international and local) must achieve an attendance rate of 80% and above in order to qualify for examinations.

Awards

• Diploma in Hotel and Restaurant Services awarded by the DIMENSIONS International College